Terms and Conditions - Idprint Pty Ltd
Terms and Conditions and Terms of Usage (Conditions of Use)
These Terms and Conditions and Terms of Usage govern your access and use of this Site and all dealings with Idprint Pty Ltd. By accessing or using this Site or via email or by phone, you agree to be bound by these Terms and Conditions and Terms of Usage and to any additional guidelines, restrictions, or rules that may be posted in connection with specific sections or services of this Site. All such additional posted guidelines, restrictions, or rules are hereby incorporated by reference into these Terms and Conditions and Terms of Usage
Idprint reserves the right to make changes to this Site and to these Terms and Conditions and Terms of Usage at any time without prior notice. You should review these Terms and Conditions and Terms of Usage each time you access this Site.
You also agree that we may provide all legal communications and notices to you electronically by posting them on our website or, at our election, by sending an e-mail to the e-mail address you provided to us when you registered at our website. You may withdraw your consent to receive communications from us electronically by contacting customer care. However, if you withdraw your consent to receive our communications electronically, you must discontinue your use of your account.
These Terms and Conditions and Terms of Usage and Conditions of Use ("Conditions of Use") set out the conditions applicable to your use of, including your acquisition of products or services through, this website ("Website") by Idprint. Idprint may amend these Conditions of Use at any time by posting the amended terms on this Website which you acknowledge shall constitute sufficient notice to you thereof.
Acceptance of Terms
You acknowledge and accept that by using this Website, you agree to be bound by these Conditions of Use. If you do not agree with any of these terms, do not use this Website.
Any use of and/or acquisition of any product and/or service offered on this Website is subject to the applicable Idprint Contract Conditions ("Other Terms and Conditions"). In the event of any inconsistency between these Conditions of Use and any Other Terms and Conditions, the Other Terms and Conditions prevail to the extent of the inconsistency only.
All the Terms and Conditions, Terms of Usage and/or any transactions occurring online at www.idprint.com.au or by phone are subject to the laws of the relevant Australian State. Idprint is not responsible for the delay and/or damages resulting from machinery breakdown, Acts of God, and from other actions, both governmental and otherwise, including but not limited to war, riot, seizure, and embargo. The tools available on www.idprint.com.au to create documents is the property of Idprint and its affiliated entities. The Buyer’s order shall be deemed an acceptance of the Seller's terms. The Terms and conditions shall in all respects be governed by the relevant Australian State.
All orders are subject to acceptance by Idprint. We reserve the right to reject any order at any time without recourse. We also reserve the right to change the price at any time even after we receive the order.
Returns & Refunds
Due to the nature of the product, no returns can be made once the order is processed and/or shipped. Any claims for defects, damages, or shortages must be made in writing within two (2) days after receipt of the merchandise. We will replace only those orders that were processed incorrectly on our behalf and not by a mistake on the Buyers behalf. The replacement of the order will take place only after the receipt of returned merchandise. We will not replace the order if it is determined by us that the order was misused or mishandled by the buyer or part of the order was used by the buyer and part of the order is being returned.
To deliver the desired products within achievable delivery deadlines Idprint uses an automated system to commence the individual production process for your order instantly upon the order being submitted. For this reason, once an order has been received by Idprint all charges and fees attributable to the submitted work become immediately and fully owed to Idprint and are not able to be modified or cancelled. If changes are required after an order has been submitted Idprint may, at it’s sole discretion, offer a discounted reprint charge upon request.
Shipping terms are F.O.B. "FOB origin" (also sometimes phrased as "FOB shipping" or "FOB shipping point") indicates that the sale is considered complete at the seller's shipping dock, and thus the buyer of the goods is responsible for freight costs and liability during transport. Idprint will arrange for shipping with the carrier on behalf of the buyer. The Buyer will be fully responsible for the shipping and handling cost. Idprint will not be responsible for the delay in delivery, loss or damage of the order while the order is with the shipping carrier. Please note that we act as your agent for all deliveries and cannot be responsible for freight issues once they leave our factory with your selected courier. That said, if you have issues that you feel have not been handled satisfactorily by your courier, please let us know. We will try our best to help escalate your complaints for a speedy and acceptable resolution. No refunds are given if the parcel is with the courier company. If the parcel is lost, we will contact the courier company on your behalf and if necessary reprint only if the courier has deemed the parcel is lost. We will raise the insurance claim with the courier company in order to use the claim to reprint the job.
Payments, accounts and credit cards
If the Buyer's credit card is declined, Idprint will not process the Buyer’s order. If the order is shipped and should the Buyer's account become delinquent, Buyer agrees to pay a monthly finance charge of 2% (annual percentage rate of 24%) on the unpaid balance. If an account goes beyond the payment term's due date, unless specific arrangements are made, future purchases will require advance payment. In the event that Idprint must commence legal action to enforce any terms of this agreement, the Buyer agrees to pay reasonable legal fees and costs.
In the event of the customer being in default of his obligation to pay and the overdue account is then referred to a debt collection agency and/or law firm for collection, the commission payable and legal costs on an indemnity basis shall be added to the amount outstanding and form part of the debt and in the event where the collection agency charges commission on a contingency basis the commission which would be charged if it achieved 100% recovery shall be added to the debt and the total shall be treated as a liquidated sum.
Idprint neither makes any explicit warranty nor implies or accepts any responsibility other than possible replacement of the products that Buyer is buying. Idprint may, but does not guarantee, the replacement of the defective product, or credit the amount of the purchase price only if the product is returned to us. It is your responsibility to check and approve your artwork. We do not accept responsibility for spelling, grammar, dates, punctuation errors and suitability of colours. Once you have approved the artwork, any changes or reprints will be at your cost. Screen colours are never accurate; please check your CMYK specifications. We print a CMYK printing process only and as such, there will be a colour shift from what is displayed on your RGB computer monitor. There also may be a slight colour shift from print run to print run, due to factors such as humidity, coatings and inherent stock variation. Any files received in any other colour format (i.e.: Pantone, RGB, Lab, HSB) will still be printed and may not reproduce as your expectations. Timings and turnaround timelines indicated on the website and in any correspondence are an approximate only. Idprint cannot be held liable for exact timings, missed deadlines and factors beyond our control due to, but not limited to, breakdown, damage, suppliers, couriers and postage. Whilst Idprint do our best to meet or beat timings, Buyers should always ensure enough time is factored in for unexpected delays. Idprint will not issue refunds, part refunds or reprints due to timing issues.
In general terms, if a graphic artist is commissioned to create an artistic work, the graphic artist will own copyright, unless there is an agreement to the contrary. In these cases, the client will have the right (“licence”) to use the work for the purposes for which it was commissioned.
Here at idprint, Graphic Design is based on a sliding scale regarding Copyright.
Logo work & one-off commissions are more expensive as we implicitly sign over the rights of Logo use to the client. Graphic Design for business cards, brochures, flyers is subsidised if on-going print work is being ordered through idprint. If you want the release of copyright so as to print somewhere else or want to have full control of the finished product, ie pull apart the elements and re-create/modify the artwork then please advise and costs can be quoted.
Release of artwork is based on a case by case basis, please email for a quote here: firstname.lastname@example.org
Idprint cannot give, hand over, transmit or sell the following with regard to artwork.
2. Pictures / photos / images that we do not hold the copyright license to.
3. Logos that we do not hold the copyright license to
Copyright holder details can be found here: http://www.copyright.org.au
Unless expressly indicated to the contrary, Idprint or its licensors own copyright in all texts, graphics and layouts ("Material") on this Website. Except as indicated below, or as permitted under the Copyright Act 1968 (Cth) or applicable laws, you must not copy, modify, transmit or distribute any Material on this Website. You acknowledge that you do not acquire any ownership rights by downloading Material from this Website.
Artwork supplied by the client & artwork supplied by us
It is your responsibility to check and approve your artwork. we do not accept responsibility for spelling, grammar, dates, punctuation errors and suitability of colours. Once you have approved the artwork & we have proceeded to print, any changes or reprints will be at your cost.
Screen colours are never accurate; please check your CMYK specifications. We predominately print a CMYK printing process and as such, there will be a colour shift from what is displayed on your RGB computer monitor. There also may be a slight colour shift from print run to print run, due to factors such as humidity, coatings and inherent stock variation. Any files received in any other colour format (i.e.: RGB, Lab, HSB) will still be printed and may not reproduce as your expectations.
You agree that your use of this Website (including downloading Material) is at your sole risk.
The Material on this Website is intended to provide general information only and may not be accurate or current. Material is provided on an "as is" and "as available" basis. Idprint and its suppliers do not warrant or make any representations concerning the completeness, timeliness, suitability or accuracy of any Material on this Website including, without limitation, the prices of products or services, contained on or accessible through this Website, or that access to this Website will be uninterrupted, timely or secure. To the extent permitted by law, in no event shall Idprint and its suppliers be liable for any damages of any kind related to the completeness, timeliness, suitability or accuracy of any Material.
This Website may contain hypertext links, frames or other references to websites operated by third parties ("Third Party Websites"). We cannot control the contents of Third Party Websites, and make no warranty about the completeness, timeliness, suitability, accuracy or subject matter of the Material located on Third Party Websites. We do not approve of, endorse, or sponsor any content or Material on Third Party Websites.
We make no warranties or representations that use of Material on Third Party Websites to which this Website is linked does not infringe the intellectual property rights of any person anywhere in the world.
We are not, and must not be taken to be, authorising infringement of any intellectual property rights contained in Material on Third Party Websites by linking to such Material or allowing such Material to link to this Website.
Limitation of Liability
To the maximum extent permitted by law, under no circumstances will Idprint be liable for any indirect, incidental, special or consequential damages, including damages for loss of business or other profits, arising out of or referable to the accessing, downloading, using or relying on any Material on this Website or any Material on a Third-Party Website, whether caused by the negligence of Idprint or otherwise. Idprint will not be liable in contract or in tort (including negligence) to the customer for incidental or consequential damages, arising out of or resulting from anybody’s performance or non-performance of our obligations. Idprint shall not be liable to anyone for any kind of financial losses, cost, expenses, damages and/or other economic damages. The Buyer agrees that the Buyer will not hold idprint responsible for any and all loss, cost, expense, and damages (including legal costs) on account of any and all manner of claims, demands, actions, and proceedings that may be instituted against Idprint and its affiliated company/ies on grounds alleging that the said work violates any copyrights, trademarks, service marks, or is scandalous, or invades any person's right to privacy or other personal rights.
The liability of Idprint for a breach of a condition or warranty implied by law and which cannot be excluded, is limited, to the extent possible, at Idprint' option, to:
the supply of the goods or services again; or
the repair of the goods; or
the payment of the cost of having the goods or services supplied again or repaired.
Idprint does not represent or warrant that any files obtained from or through this Website are free from computer viruses or other defects, including trojan horses and worms. Any such files are provided, and may only be used, on the basis that the user of such files assumes all responsibility for any loss, damage or consequence resulting directly or indirectly from use of those files.
You agree to defend, indemnify and hold Idprint, its directors, officers and employees, harmless from any and all liabilities, costs and expenses, including reasonable legal fees, related to any breach of these Conditions of Use by you, or (to the extent permitted by law) in connection with your use of this Website or the placement or transmission of any Material on this Website by you.
Idprint reserves the sole right to either change, modify, delete or add any Material on the Website or discontinue your access to the Website including any features on it at any time with or without notice to you. Idprint is not liable to you or to any third party should it exercise such right. Modifications may include, but are not limited to, changes in the services and/or products listed and/or the prices of such services and/or products.
Idprint may, in its sole discretion, terminate or suspend your access to all or part of this Website for any reason. Any suspected abusive or illegal activity may result in termination of your access and the activity may be referred to appropriate law enforcement authorities.
Concerns regarding Terms and Conditions and Conditions of Use
Should you object to the Terms and Conditions and Conditions of Use or any subsequent modifications thereto or become dissatisfied with this Website, your only recourse (to the extent permitted by law) is to immediately terminate your use of this Website.
If you have any issues and/or questions with these Conditions of Use or any rule, policy, guideline or practice which Idprint uses to operate this Website, please contact us at Idprint , PO Box 1082, Tewantin 4565, telephone 1300 828 005, email info@Idprint.com.au, and we will be happy to respond to your concerns.