Guarantee Statement: Idprint 5 way guarantee

Idprint 5-way Guarantee

As your printer, we are so confident in our ability to provide you with all of your printing needs quickly and cost-efficiently, Idprint offer a five-way guarantee on all our printing:

1.Price

At Idprint we’re committed to ensuring our prices are competitive across our entire range. If you find a cheaper price elsewhere, please don’t be frightened to let us know here: info@idprint.com.au. If we can beat it, we will. I am determined as a company of keeping print manufacture in Australia, by Australians, employing Australians, paying Australian taxes, supporting locals and their businesses and will do my utmost to keep it that way

2.Quality

Idprint pride ourselves on our reputation for producing high-quality products. Our Offset Press is ISO certified for colour management every 6 months to ensure we can produce high quality and consistent colour accuracy for you. We have the latest to market print machines outputting the best quality we can. If you are unhappy with any aspect of our products, please do not hesitate to contact one of our friendly staff, here on the Sunshine Coast on 1300 828 005 or email info@idprint.com.au and we will endeavour to fix it until you are 100% happy. 

3.Range

We know it’s easier if you can get everything from one supplier, so we’ve committed ourselves to continually expanding our range so that you’ll be able to receive competitive pricing, quick turnarounds and high-quality print no matter the printing need. From indoor business stationery to outdoor expo products and marketing collateral, we have you covered.

4.Service

We’re a business but we’re also people too. So to help our customers, we have a large knowledgeable customer service team who are able to quickly address any queries or concerns you may have, no matter who you talk to. We also have a resource of information, pricing, free templates and help files on our website, https://www.idprint.com.au.  You can also order direct on our website, 24 hours a day, 7 days a week, 365 days a year.

5.Turnaround

It’s just the nature of the business that clients always want things last minute. We’re committed to continuing quick and reliable turnarounds across our entire range to give you the flexibility you need to keep our customers happy. For very urgent jobs including same day printing turnaround on the Sunshine Coast, contact me directly at info@idprint.com.au or direct on 07 5443 1115 and I’ll see if we can meet your timelines. We have a range of same-day printing products for our Sunshine Coast businesses from same day flyers, same day posters, same day plan prints and same day pull-up banners to name a few. However, you will need to contact me directly on info@idprint.com.au with the print ready artwork and surcharges will apply

What you can expect from us

Idprint makes it easy for you to create great print collateral, business stationery, marketing collateral and outdoor expo products with an online ordering system, online free templates and online instant proofs as well as providing amazing print products and deals. Please note that due to the nature of full-colour gang printing (CMYK), we cannot print every colour available. We do not colour match; therefore, we offer print industry's standard phrase of respectable colour and will make every rational effort to print your product as close to the CMYK colours you have provided as possible.

Idprint will endeavour to correct errors of improper cutting, print quality, noticeable colour and print shift from CMYK PR PDF’s supplied to our specifications only. Any issues, please contact us here at info@idprint.com.au

What Idprint expects from our customers

As a customer, you are responsible for submitting print ready files. This includes full bleed to your press-ready digital files by adding 3mm (to all sides). Whilst we accept other file formats, only print ready CMYK high-resolution PDF’s (must have a minimum of 300 dpi (dots per inch) resolutions) will be subject to any recourse for colour issues or reprints. All colour artwork and/or images must be provided in CMYK (Cyan, Magenta, Yellow, Black) colour mode and any black and white artworks and/or images must be provided in grayscale (not RGB or CMYK grey)

It is the customer's responsibility to check and approve their artwork. We do not accept responsibility for spelling, grammar, dates, punctuation errors and suitability of colours. Once you have approved the artwork, any changes or reprints will be at your cost. Although we will advise on issues we notice, most of our print processes are automated and are unseen until after being printed.
Screen colours are never accurate; please check your CMYK specifications. We suggest the use of a Pantone to CMYK Colour Bridge. We predominately print a CMYK gang printing process and as such, there will be a colour shift from what is displayed on your RGB computer monitor. There also may be a slight colour shift from print run to print run, due to factors such as humidity, coatings and inherent stock variation. Any files received in any other colour format (i.e.: RGB, Lab, HSB) will still be printed and may not reproduce as your expectations.