Guarantee Statement: Idprint 5 way guarantee
Idprint 5-way Guarantee
As your printer, we are so conﬁdent in our ability to provide you with all of your printing needs quickly and cost-eﬃciently, Idprint oﬀer a ﬁve-way guarantee on all our printing:
We’re a business but we’re also people too. So to help our customers, we have a large knowledgeable customer service team who are able to quickly address any queries or concerns you may have, no matter who you talk to. We also have a resource of information, pricing, free templates and help files on our website, https://www.idprint.com.au. You can also order direct on our website, 24 hours a day, 7 days a week, 365 days a year.
It’s just the nature of the business that clients always want things last minute. We’re committed to continuing quick and reliable turnarounds across our entire range to give you the ﬂexibility you need to keep our customers happy. For very urgent jobs including same day printing turnaround on the Sunshine Coast, contact me directly at email@example.com or direct on 07 5443 1115 and I’ll see if we can meet your timelines. We have a range of same-day printing products for our Sunshine Coast businesses from same day flyers, same day posters, same day plan prints and same day pull-up banners to name a few. However, you will need to contact me directly on firstname.lastname@example.org with the print ready artwork and surcharges will apply
What you can expect from us
Idprint makes it easy for you to create great print collateral, business stationery, marketing collateral and outdoor expo products with an online ordering system, online free templates and online instant proofs as well as providing amazing print products and deals. Please note that due to the nature of full-colour gang printing (CMYK), we cannot print every colour available. We do not colour match; therefore, we offer print industry's standard phrase of respectable colour and will make every rational effort to print your product as close to the CMYK colours you have provided as possible.
What Idprint expects from our customers
As a customer, you are responsible for submitting print ready files. This includes full bleed to your press-ready digital files by adding 3mm (to all sides). Whilst we accept other file formats, only print ready CMYK high-resolution PDF’s (must have a minimum of 300 dpi (dots per inch) resolutions) will be subject to any recourse for colour issues or reprints. All colour artwork and/or images must be provided in CMYK (Cyan, Magenta, Yellow, Black) colour mode and any black and white artworks and/or images must be provided in grayscale (not RGB or CMYK grey)